Shipping & Returns
Shipping
All Akachi merchandise are currently shipped via DHL EXPRESS WORLDWIDE - both domestic and international. (NOTE : DHL DOES NOT DELIVER TO PO BOXES)
When placing your order, please ensure that you have filled in your correct address and phone number so that DHL can contact you when your order is out for delivery.
SOME COUNTRIES MIGHT BE SUBJECT TO PAY TAXES UPON DELIVERY (FRANCE, RUSSIA, SOUTH AFRICA, UNITED KINGDOM).
Processing time for standard orders may vary and take up to 14 business days, then orders can be shipped. Our shipping schedule is based on business days, excluding holidays. We offer priority shipping on all orders and free shipping on all US orders over $500. Items in stock will ship within 2 to 3 business days from our Lagos studio, and items for pre-order will ship within the date range indicated on their product page. Once shipped, you will receive your shipping confirmation and tracking number via email. Delivery times vary by distance and carrier. These shipping windows may be extended due to holidays. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details.
Customs and Clearance Fees
Additional taxes or custom fees may be applied at the port of entry of the recipients country. Please note that we are not liable for custom clearance fees and holding times in your country. All custom fees or taxes vary between individual countries and will be paid by the receiver.
If you are unsure about customs in your country, please visit your country's customs website or contact your customs office.
We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays or extra fees that may be applied. DHL has end-to-end tracking. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
Returns
As our items are made in limited-edition capsule collections, we do not offer exchanges. Please look at our size chart before placing your order. If you have specific questions regarding your sizing, please contact us. In special circumstances, if you are approved for a return, you will be contacted by our team to discuss your options.
We only accept returns on online, regular priced items within 10 days of delivery.
All returns would have to be made with DHL to ensure reception back to our warehouse in Nigeria.
Your original shipping costs are non-refundable. Only the items will be refunded.