Help & FAQ
All Akachi merchandise are currently shipped via DHL EXPRESS WORLDWIDE - both domestic and international. (NOTE : DHL DOES NOT DELIVER TO PO BOXES)
When placing your order, please ensure that you have filled in your correct address and phone number so that DHL can contact you when your order is out for delivery.
SOME COUNTRIES MIGHT BE SUBJECT TO PAY TAXES UPON DELIVERY (FRANCE, RUSSIA, SOUTH AFRICA, UNITED KINGDOM).
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 2 to 14 business days (and orders placed after 1pm ET are processed the next business day). Because our clothing is made to order, we ask that you exercise patience as we hand sew your garments. In the event that you require your order sooner, please reach out to our team and we will provide further instructions. Once the order is processed, one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org
How can I change the country I am shopping in?
To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country.
CUSTOMS AND CLEARANCE FEES
Additional taxes or custom fees may be applied at the port of entry of the recipients country. Please note that we are not liable for custom clearance fees and holding times in your country. All custom fees or taxes vary between individual countries and will be paid by the receiver.
If you are unsure about customs in your country, please visit your country's customs website or contact your customs office.
We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays or extra fees that may be applied. DHL has end-to-end tracking. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
RETURNS & EXCHANGES
As our items are made in limited-edition capsule collections, we do not offer exchanges. Please look at our size chart before placing your order. If you have specific questions regarding your sizing, please contact us. In special circumstances, if you are approved for a return, you will be contacted by our team to discuss your options.
We only accept returns on online, regular priced items within 10 days of delivery.
All returns would have to be made with DHL to ensure reception back to our warehouse in Nigeria.
Your original shipping costs are non-refundable. Only the items will be refunded,
Which methods of payment do you accept?
We accept Visa, MasterCard, American Express, Maestro and JCB cards, and debit cards. We do not accept checks, cash, or money orders.
Can I remove a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at email@example.com
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
HOUSE OF AKACHI FAQ
When is the next product launching?
As a company focused on sustainability, our collections are not set to a specific calendar. We'll be designing our next collection soon—sign up to our newsletter with your email address to get the latest updates.
Can I visit a House of Akachi store?
House of Akachi is currently online only. While we'd love to meet you all in person, we do not have plans of having a physical retail store at the moment. We are always looking for stockists and if you're one that would love to stock our brand, send an email to firstname.lastname@example.org. In the meantime, you can visit us online at houseofakachi.com and @HouseofAkachi!
My item color does not exactly match what I saw online
Every effort has been made to ensure the colors of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of color is completely accurate.
How can I update my order?
Please email us at email@example.com as soon as possible if you would like to update your order.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.